Delete your RAW account

You can delete your account and everything in it whenever you want: in RAW, or by writing to us if you no longer have the app. It can’t be undone.

In RAW

Open RAW and go to Settings › Account › Delete account. RAW asks you twice; the second time you type DELETE.

It needs a connection. If something fails, your account isn’t deleted and you can try again.

If you want a copy first, go to Settings › Data › Export my data.

Without the app

Write to privacy@getraw.fit and ask us to delete your account, saying its email address. To know the account is yours, we send a new message with a code to that address, and delete the account once you reply with the code. Who a request seems to come from is not enough: a sender can be faked.

If you signed in with Apple and hid your email, your account’s address is the one Apple made up for RAW (it ends in @privaterelay.appleid.com): Apple forwards our message with the code to you. Or delete your account in RAW.

We answer within a month, and tell you once the account is deleted.

What goes at once

• Your account: your email address and how you sign in.
• Your training: workouts, routines, measurements, your profile, the exercises you created and your settings.
• Your photos.
• The record of your RAW PRO purchases at RevenueCat, the service RAW checks them with.
• If you signed in with Apple, RAW’s link to your Apple Account.

Deleted in RAW, it also empties RAW on that phone.

Deleting your account doesn’t cancel a RAW PRO subscription: cancel it in the App Store or Google Play, which keep their own purchase records.

What expires on its own

• Copies of our database kept to recover from a failure: up to 7 days.
• Crash reports, which carry none of your training: 90 days.
• The log of sign-in emails at Resend, the service that sends them: 30 days.
• Sign-in logs at Supabase, where your account lives: as long as Supabase’s plan keeps them (7 days on ours).

Once your account is deleted, all we keep is a note that a random identifier was deleted, with its date, for 35 days, so that a phone still signed in can’t upload to it. No email, no training.

Without deleting your account

Uninstalling RAW deletes only what’s on that phone, which is also left out of iCloud and Google backups. Your account and your training stay, for when you sign in again.

In RAW you can also delete workouts, routines, measurement entries, photos and the exercises you created, one by one.

Any question goes to privacy@getraw.fit.